These Terms & Conditions ("Terms") govern your use of the online flower delivery services provided by Florist Hackney Wick ("we", "us", "our"). By placing an order with us via our website, you agree to be bound by these Terms. These Terms apply to all customers across Hackney Wick and the surrounding areas who use our online platform to purchase flower arrangements and related products. Please read the following sections carefully before making a purchase. In the event of any queries regarding these Terms, please contact our customer service before placing your order.
To purchase flowers and arrangements from our online store, customers must follow the order process detailed on our website. Orders can be placed at any time, subject to product availability and scheduled delivery windows.
Steps to complete an order include:
Our acceptance of your order takes place when we dispatch the flowers to your requested address. If we cannot fulfill your order for any reason (such as unavailability of specific blooms, force majeure, or incomplete information), we will inform you as soon as possible, and any payment already made will be refunded.
Every effort is made to ensure that the products displayed on our website accurately reflect the flowers and arrangements available for delivery in Hackney Wick and the local area. However, as flowers are seasonal and subject to availability, there may be occasions where certain flowers or colours are unavailable. In such cases, we reserve the right to substitute flowers of equal or greater value and similar style, while making reasonable efforts to contact you if any substantial changes to your order are necessary.
Images on our website are for illustrative purposes. Actual product appearance may differ based on variation in flowers and hand-arrangement by our florists. Accessories, ribbons, vases or packaging shown may differ from those provided unless specifically listed in the product description.
All prices shown on our website are in GBP (£) and include VAT where applicable. Delivery charges are stated separately and calculated at checkout based on the delivery address in Hackney Wick or surrounding areas.
We accept payment through major credit and debit cards, as well as any additional payment methods specified during the checkout process. By submitting an order and making a payment, you confirm that you are the authorised holder of the payment card or account used.
Full payment is required at the time you submit your order. Orders will not be processed or dispatched until payment has been received and confirmed. We reserve the right to cancel or refuse any order where payment has not been received, or where payment details are invalid or unauthorised.
We provide flower delivery services across Hackney Wick and surrounding neighbourhoods. Deliveries are made on the dates selected by you during the checkout process, subject to available time slots and operational hours.
While we make every reasonable effort to ensure timely delivery, circumstances beyond our control (such as traffic, weather, or recipient unavailability) may occasionally cause delays. We cannot accept liability for late deliveries due to such factors. Please ensure accurate delivery information is provided, as we cannot be held responsible for failed deliveries arising from incorrect or incomplete recipient details.
If no one is available to receive the flowers at the delivery address, our courier will attempt to leave the bouquet in a safe place or with a neighbour, as instructed by you during ordering. Otherwise, a delivery notification card will be left and a redelivery or collection option may be arranged at our discretion.
Should you wish to amend or cancel your order, you must contact us as soon as possible. Cancellations or amendments must be requested with reasonable notice prior to the intended delivery date. We will make every effort to accommodate your request, but cannot guarantee cancellations or changes for same-day or next-day deliveries, or for orders that have already been prepared or dispatched.
If your cancellation is accepted prior to dispatch, a full refund will be provided to your original payment method. If your order has already been prepared or dispatched, cancellation may not be possible, and you may not be eligible for a refund.
Florist Hackney Wick reserves the right to cancel your order at any time up to the point of delivery if we are unable to fulfil it due to circumstances outside our control. In such cases, you will receive a full refund.
We take great care in preparing each order for our customers in Hackney Wick, aiming to deliver only the freshest, highest-quality flowers. If you are not satisfied with your purchase due to quality or service concerns, please contact us within 24 hours of delivery, providing your order reference and photographic evidence where applicable. We will review your case and, if justified, offer an appropriate resolution such as a replacement, partial refund, or full refund at our discretion.
Please note that due to the perishable nature of fresh flowers, returns may not always be possible. Claims received outside of the specified timeframe, or where flowers have not been cared for according to the provided instructions, may not be eligible for a refund or replacement.
You are responsible for ensuring that all recipient and delivery information you provide is accurate and complete. You are also responsible for reviewing your order details before submission and for adhering to any care instructions supplied with your flowers upon delivery.
By placing an order, you confirm that you are at least 18 years of age. Flower arrangements may not be appropriate for individuals with certain allergies; it is your responsibility to ensure the suitability of products for the intended recipient.
To the maximum extent permitted by applicable law, Florist Hackney Wick shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising from your use of our online flower delivery service or from the purchase or delivery of products, except where such liability cannot be excluded by law.
We are not responsible for:
Our total liability in respect of any order shall be limited to the purchase price of that order. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under English law.
Your personal information will be collected, processed and stored in accordance with our Privacy Policy and in keeping with current data protection legislation. We use your data primarily to fulfill your orders, process payments, and communicate with you regarding your order or related offers where you have consented. We do not share your information with third parties except as necessary to process your order or where required by law.
All content, text, images, and branding on the Florist Hackney Wick website are the property of Florist Hackney Wick or our content suppliers and are protected by copyright and intellectual property laws. No content may be copied, reproduced, distributed, or otherwise used without our prior express written consent.
These Terms & Conditions and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. You and Florist Hackney Wick irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such disputes or claims.
Florist Hackney Wick reserves the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately upon publication. Continued use of our online flower delivery service following any changes constitutes your acceptance of the new Terms.
For further questions regarding these Terms & Conditions, online orders, or our flower delivery service in Hackney Wick and the surrounding areas, please refer to the customer support section on our website. We are committed to ensuring a positive experience for each customer, from order placement to delivery.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 1 Gainsborough St, Hackney Wick, London, E9 5GY.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney Wick, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney Wick.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
