Returns, Refunds and Complaints Policy

Our Fresh Flowers Guarantee in Hackney Wick

At Florist Hackney Wick, we are passionate about delivering only the freshest flowers to our customers throughout Hackney Wick and the surrounding areas. We’re a trusted local florist, serving both households and businesses with a commitment to quality and customer satisfaction. Every bouquet is hand-crafted to order from the freshest blooms available, and our friendly team is always here to assist you whenever you need us.

Damaged-on-Arrival Policy

Your peace of mind is important to us. Should your flowers arrive damaged, we kindly ask you to contact us as soon as possible on the day of delivery. Please provide a clear photo of the damaged flowers and their packaging where possible, so we can assess the situation quickly. Once verified, we will offer you a replacement bouquet or a full refund, whichever you prefer. Our goal is to ensure you receive stunning, undamaged flowers every time.

Freshness Window and Quality Standards

We take pride in our fresh flowers guarantee for Hackney Wick. Each bouquet is carefully selected for maximum freshness, and we guarantee that your flowers will stay vibrant and beautiful for a minimum of five days from the date of delivery, provided they are cared for according to our care instructions included in every order. If your flowers fail to meet this standard within the freshness window, please contact us with a description and photo of the issue so that we can address it promptly.

Refund and Replacement Options

Your satisfaction is always our priority at Florist Hackney Wick. If, for any reason, your flowers do not arrive in excellent condition or fail to meet our freshness guarantee, we offer several options:

• Replacement: We can send a fresh bouquet of flowers, delivered to you as soon as possible.
• Full refund: If you prefer, we’ll refund the full purchase price using your original method of payment.

To ensure the highest standards, refund and replacement requests must be made within 48 hours of delivery. We may request photographic evidence to help us continually improve our service for the Hackney Wick community.

Complaints Process

If you have any concerns, suggestions, or are unhappy with any part of our service, we invite you to raise a complaint directly with our team. Our process is straightforward:

1. Contact us with your order details and a brief explanation of your concern.
2. Our customer service team will acknowledge your complaint within two working days.
3. We’ll investigate thoroughly and aim to resolve the issue within five working days, keeping you informed at every stage.

We value feedback from our Hackney Wick community, as it helps us to uphold and improve our high standards for both products and service.

Trusted Local Florist Serving Hackney Wick

Florist Hackney Wick is proud to support the households and businesses of our local area with a friendly, attentive service and an unwavering commitment to flower freshness. Whether you’re ordering for a special occasion or just to brighten someone’s day, you can trust us to deliver bouquets that make a lasting impression.